Privacy Policy

Last updated: 15th January 2026

Introduction

Ixven S.r.l. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ixven.com and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Data Controller Information

Ixven S.r.l. acts as the data controller for the personal information we collect. You can contact us regarding any privacy matters at:

Data Collection

We collect information about you in several ways. The data we collect includes both information you provide directly to us and information we automatically collect when you use our website and services.

Information You Provide

We may collect the following personal information that you voluntarily provide:

• Contact information (name, email address, phone number, postal address)
• Educational background and professional experience
• Course preferences and learning objectives
• Payment information for course enrolment
• Communication preferences
• Any other information you choose to provide through forms or direct communication

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behaviour:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Device information and screen resolution

How We Use Your Information

We use the personal data we collect for various purposes, including how we use your information to provide and improve our services:

• To provide, operate, and maintain our educational services
• To process course enrolments and manage student accounts
• To communicate with you about our services, including course updates and administrative notices
• To provide customer support and respond to your enquiries
• To improve our website and educational programmes
• To send marketing communications (with your consent)
• To comply with legal obligations and protect our rights
• To detect, prevent, and address technical issues and security threats

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: To fulfil our contractual obligations when you enrol in our courses
• Legitimate Interest: To operate our business, improve our services, and ensure security
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our cookie usage, please refer to our Cookie Policy.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service providers who assist us in operating our website and conducting our business
• Payment processors for secure transaction processing
• Legal authorities when required by law or to protect our rights
• Business partners for legitimate educational purposes (with your consent)

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Generally, we retain student records for seven years after course completion, and marketing data until you withdraw consent. We regularly review and delete data that is no longer necessary for our business purposes.

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved mechanisms under GDPR.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically for any changes.

Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us using the information below. We are committed to resolving any privacy concerns promptly and transparently.

Supervisory Authority

If you believe we have not handled your personal data in accordance with applicable privacy laws, you have the right to lodge a complaint with the relevant supervisory authority. In Italy, this is the Garante per la protezione dei dati personali (Italian Data Protection Authority).